Job description of a fitter
Added to the site:1. General provisions1.1. The fitter is a worker and subordinates...
Fitness clubs are a relatively new type of business in Russia, but competition is already high. In these difficult conditions, it is important to use a combination of different ways to fight for customers. Until recently, people came to fitness centers mainly to lose weight. But today more than 50% of visitors sign up for other reasons, for example, to improve your well-being, enjoy physical activity, etc.. To attract clients to a fitness club, it is important understand their requests, arouse interest and remind them of themselves. Let's look at the basic techniques that will be useful to both owners of large centers and small halls.
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When thinking about how to attract clients to your fitness center, pay attention to the tools that you already have at your disposal. In other words, how much Your club website works effectively? Go to the main page yourself and try to answer these questions in half a minute:
Only if this important and convincing information is easy to find on the site will the potential client not close the page immediately.
It is especially effective if you can read on a website or in a social group reviews of trainers. This immediately increases the confidence of potential clients.
Another important point- Creation visitor registration systems. Often in fitness clubs, communication with the client ends after the first lesson, during which he determines whether he is satisfied or not. Therefore, it is important to record and control customer acquisition. You can do this using CRM system that saves full story visits each client with relevant information (what services are you interested in, when is it convenient to come, etc.). By saving contacts, you can periodically remind yourself by offering profitable promotions via SMS and email notifications.
To implement these ideas for attracting clients to a fitness club, you don’t need to hire a large number of specialists and understand a variety of complex programs. All you need to do is install the cloud platform. This system already has a built-in system for working with actual and potential clients:
The program is linked to the site and social groups, helping both visitors and fitness center employees. You can check its operation for free during the trial period.
The task of every sports club manager in today's competitive environment is to increase the number of visitors and retain them. To do this, it is important to know how to attract clients to a fitness club. So what should you do about this?
To begin with, you should prepare cards with a magnetic stripe and distribute them to as many people as possible. Why plastic? It’s very simple - a person subconsciously, having picked up a plastic card, will not want to throw it away. He will consider the company a serious organization and will definitely want to go there. The same cannot be said about paper certificates and coupons, which are often thrown away without even being read.
You can negotiate with other organizations to distribute cards to their employees. It’s also worth giving them to regular customers so that they, in turn, can share them with their friends. At the same time, it is important to systematize classes and correctly form groups according to age category and level of training.
As is known, in holidays clients seem to be “blown away” from fitness rooms, since the establishment has no alternative, for example, to going out into nature. You can post a notice a few weeks before the holidays about all interesting events, which will be held for visitors and their families.
It’s even worth giving out small surprises and bonuses for attending events.
Club members should understand that they have the opportunity to purchase real gift certificates and cards for loved ones. Most modern sports complexes can achieve success if they put into operation an information and notification system. With a competent approach, a large percentage of clients are those who came with a gift certificate and decided to attend classes on a regular basis.
It is worth offering high-ranking people of the city free access or a generous system of discounts. Ideal candidates for this are:
Definitely need to work on staffing. Again, outstanding individuals should be offered generous compensation. These people will be the “business card” of your establishment.
Agree, few visitors go to fitness centers only for yoga and aerobics. Singles are trying to make new friends, and families want to spend time usefully. The right decision by the management would be to open its own cafe, a cozy locker room, and a lounge with soft sofas.
If you want to organize a successful sports club, you should skillfully work out marketing policy, be customer-oriented, create all the conditions so that your establishment becomes a favorite for visitors!
After launching a fitness business, the main task for a long time to come remains to attract the maximum number of new clients to the club. This is achieved through a well-thought-out promotion strategy and allows you to promote a fitness club.
It's no secret that a marketing campaign requires careful development and is a labor-intensive process that you, as the owner, will have to deal with. But when the right approach You actually get automated system fitness marketing.
Firstly, you should understand that all successful fitness clubs in their marketing campaigns operate with the same tasks and concepts. Based on these components, a system is built that in the future attracts clients to the fitness club “automatically”.
When forming a promotion strategy sports club Remember that there is a huge variety of gyms and sports centers. Your task is to provide potential consumer USP(Unique Selling Point) - a strong offer that will make it clear that your club stands out from the crowd, that you can provide it with something that your competitors do not have. This message is formed based on several considerations that relate not only to marketing, but also to the organization of the club’s work as a whole.
Read about the new concept of fitness marketing in the article:
The first step is to determine the niche in which your club will operate. Being a specialist in a particular area is much better than trying to squeeze in among other large halls. Moreover, do not hope that they will give you their clients just like that.
By choosing your niche, you can also present your product to the audience in a better and more targeted manner.
To more accurately target the desired segment, ask yourself 4 questions:
For an existing fitness business, the following questions will be relevant:
The answers to these questions will help us not only determine what we will convey to the audience, but will also automatically distinguish our fitness business from the stream of competitors.
Also, don’t be afraid to analyze your competitors’ work. Sometimes other fitness clubs have great ideas that can be implemented in your fitness business. Now we are not talking about plagiarism, but about the introduction of ideas.
Using the appropriate software You can easily analyze the work of your competitors (www. similarweb.com)
Today, the realities are such that the Western fitness business market has stepped far ahead of ours, so this is simply a huge treasure trove of knowledge that can and should be applied here.
Foreign fitness entrepreneurs were able to destroy one of the main stereotypes, namely: we open a fitness club in the center or in residential area- good, we open on the outskirts - bad. Of course, location matters a lot for a fitness business, but how do you ensure that customers are motivated to visit your fitness center no matter how far it is from their home or what the weather is like?
It’s very simple – give them a unique user experience.
Does everyone provide a free guest visit? – And you will provide the potential client many times more during the first training session. Let it be a workout with personal trainer after which you will treat him to a protein shake.
The next step is the introduction of automation systems for the Club’s work, namely:
Log books and notepads are a thing of the past. A fitness room loses a huge number of regular and potential clients when the administrator is simply unable to find the necessary information in the mountains of waste paper.
Using software not only simplifies the management of a fitness business, but also allows you to work with potential clients with the highest quality possible.
Referral marketing is a very powerful method for generating leads that doesn't cost much.
True, most fitness clubs attract referrals only by offering discount services for existing clients. For example: “25% Discount on the Purchase of a Subscription for Friends of Our Regular Customers.”
Try to create a product or service that does not require additional incentives for your current client to talk about it. Then your main task will only be to provide a convenient mechanism for disseminating positive information about you. Nowadays the most convenient way to do this is via the Internet.
Always consider each of your clients as 10 new ones - with the right strategy, members of your club, without knowing it, will begin to sell your fitness services to their acquaintances, friends, and employees.
Read more about methods for expanding the club’s client flow in the article:
How to promote a fitness club through an affiliate program with other business entrepreneurs? Let's say you know that your club is visited mainly by women. You can offer the owners of local hairdressing salons or spa salons, provide their clients with a 10-20% discount on a gym membership, or pure barter: You advertise a spa salon in your club, the owner of a spa salon does the same in his studios.
Sending out flyers by mail is a very popular marketing trend in the West and it really works. In our case, you can send mailings to commercial enterprises via partnership programs with other business entrepreneurs and hand out flyers directly.
In addition to the informative part, the flyer must contain some creative idea. It's easy to post information about a club or a promotion. We need to “hook” a potential client. Remember the last time a simple advertising melody or phrase was spinning in your head - viral advertising can work no worse than any other and its great advantage is that it allows you to interest even an indifferent layman.
An example of a creative approach in fitness marketing
In practice, an option that works well is when you send out not a regular sales flyer, but a personal letter from a fitness trainer or fitness business owner. On this moment There is a serious trend associated with personification! This fully applies to offers that you send to your potential clients by mail.
The first thing to start with is to create fitness club website. But for it to work, it’s not enough to just create a website and mark it as “completed” on the task list. You need to work with him constantly. Your website is like a store window. It must be of high quality and optimized for specific tasks, namely attracting new clients.
You can often see a picture when a visitor lands on a fitness resource and does not understand where he has ended up - downloaded pictures from the “search” instead of live photos of the gym, a lack of reviews and cliche phrases that initially hurt the ear. Essentially, instead of answering the question “Which gym should I go to,” the client receives tons of useless information.
Stop investing your time and money in such work. Provide potential clients only with high-quality visual and informational content.
Instead of sending letters to clients individually, send them using software (we recommend the GetResponse service).
Constant communication with visitors via e-mail will allow you to build trusting relationships already at the initial stages of attracting clients to the club.
Third, targeted fitness advertising on social networks. Social networks are direct access to the target audience. Coverage for advertising campaign simply colossal. However, you should be prepared to invest a certain amount of resources and most likely hire a specialist to advance in this area. Anyone can simply “post” pictures on social networks. Attract real clients who buy fitness services - only a few.
Delegate your authority. You don't have to be able to do everything. If you need a quality website or flyer, hire a qualified professional to perform these tasks. This is much more productive than spending time learning everything yourself. Concentrate on yours strengths and hire people who understand areas in which you are not so strong. As a result, you get a powerful team of specialists to develop your fitness business.
The implementation of the above ideas for promoting a fitness club in practice provides you with an automated... There is no need to sit and rack your brains about how to attract new clients - the mechanism has already been launched and is working “automatically”.
Go here right now to receive 17-page instructions for setting up a Fitness Marketing System in your club.
How to Promote a Fitness Club or Gym and Forget About the Problem of Attracting New Clients Forever
4.5 (89.09%) 22 votesOf everything marketing market Internet advertising is growing fastest, says the Association of Communication Agencies of the Russian Federation. Therefore, without at all detracting from the advantages of outdoor advertising, in our article we will focus specifically on online channels and answer the question of how to attract clients to a fitness club in the summer.
Social networks contain a huge amount of information about potential clients, their preferences, locations, and so on. Therefore, they can be especially precisely configured (targeted) to whom and what will be shown. For example, if a person lives in your city and is a member of several groups dedicated to a healthy lifestyle - bingo! - he is your potential client.
An example of an advertising post from the VKontakte news feed. It differs from the usual one only in the “advertising post” marking.As an example of setting up targeting for finding clients for a fitness club, we present the parameters that were used MarketArts agency in one of my cases:
Audience options:
● Located within a radius of 3 km from the club.
● Live in certain areas.
● Visit competitors' websites.
● They are interested in healthy lifestyle, dancing, yoga, sports, proper nutrition, etc.
● Age from 14 to 40 years.
● Visited your site but did not take any action.
Here we will talk about Google Adwords and Yandex.Direct. We see contextual advertising in the form of links in the TOP of search engine results, as well as in the format of banners on websites. Once you google, for example, curtains, their advertisements will follow you on all sites :)
Another effective method attracting clients to a fitness trainer - share useful information with potential clients. First, they will read you and repost your texts, and then they will want to come to you for individual training.
What to write about? Texterra portal names 25 types of content suitable for a sports club. Among them:
● educational (articles, infographics, training);
● motivating (quotes, before/after photos, music selections);
● funny (jokes, memes);
● promoting content (service presentation, feedback, news).
Native advertising is the placement of affiliate articles on third-party sites. They are not purely advertising and although they contain mentions of the company, they are still useful and valuable in themselves. High-quality native materials increase trust in the company and attract more attention than classic banners.
For example, the Meduza portal published a useful text on how to protect children from dangerous sites. The article presented many practical methods, and only one of them mentioned that you can install special anti-virus software from Kaspersky. Here is a useful text that, without advertising slogans, arouses interest in a particular product.
Attracting clients to a fitness club does not only happen online. The Biboss portal described 4 more ways to find them offline.
Word of mouth. 10 times cheaper than advertising in the media and just as many times more effective. Unsatisfied customers, of course, can spread bad reviews about you. But good service will help reduce them to a minimum.
Interesting events. These could be holidays, seminars, club meetings, master classes - the main thing is that they apply only to club clients. Make a schedule of events so that clients know about your plans and can schedule participation in an event that interests them. For example, if girls find out in advance that the club will organize an evening in honor of March 8, then in December they will be more likely to decide to buy another subscription for at least three months. Here's what that schedule might look like:
date | Name |
December 15 | Master class from a master of sports in rhythmic gymnastics. Stretching from a professional |
December 30th | Party. Let's celebrate the New Year |
January 15 | Lessons on the street. Cardio workout in the forest |
24 February | Party in honor of Defender of the Fatherland Day |
March 8 | Party in honor of March 8 |
Buddy Referrals (friend invitation). One of the most effective tools searching for new clients for a fitness club. This method attracts more than 100 clients per month. At the same time, you need to encourage the one who brings a friend to your club. This could be one free session of a sauna or swimming pool, additional points, etc.
Attentive attitude towards clients. 68% of people leave fitness clubs due to the indifferent attitude of the staff. Therefore, communication between trainers and administrators and clients should be close. Your staff should be attentive to customer requests and never leave them unanswered.
We've figured out how to attract clients to a fitness studio, but that's only half the battle. They also need to be retained. We will tell you why customers come most often and how to retain them using.
There are many clients, and everyone needs attention. To ensure that no one is forgotten, many fitness clubs are introducing special programs to automate processes. For example, a cloud CRM system will take on many routine tasks:
Training has been cancelled, the pool is under renovation, the gym is flooded - these things happen. But if clients discover this when they arrive at the fitness club, they are unlikely to be satisfied. Thanks to integration with the service, it will be able to quickly, and most importantly automatically, send out alerts to everyone.
Of course, you need to report not only about problems, but also about the events that you are conducting.
Luca Ocevar, entrepreneur, fitness trainer in an article for jasonferruggia.com:
- This is one of the best strategies generating leads for such a business. We held a Sunday boot camp, the proceeds of which went to charity. Anyone could come and work out - and it was in demand, people brought friends to support something positive. No pressure, no sales, just a way for potential clients to try our service and get a feel for the atmosphere.
Even the most attentive administrators can make a mistake and accidentally assign several people to a trainer at the same time. This will no longer happen thanks to the built-in SalesapCRM, which allows you to sign up clients for services. Each employee has their own schedule in the calendar, and you can sign up clients in two clicks, indicating the date, time, type of service, duration of the lesson/procedure, etc.
In this case, a client card is attached to each entry. This means you can immediately view the entire history of interaction with him, including correspondence, call records, letters, payments, and so on.
And those who like to sign up for a gym online will love it for your websites. The client simply goes to your website, selects a club branch convenient for him, the time of the visit and the specialist he needs, leaves contact information and confirms the application. The new entry will automatically appear in the calendar of the hall administrators.
The equipment in fitness clubs is the same, but the people are different everywhere. If you have competent and hardworking trainers who work well with students, people will come to you. SalesapCRM allows you to report online about your team’s work:
As you can see, all the main problems of a fitness club related to customer retention can be solved using a CRM system. But you also need to choose it wisely. We recommend comfortable and functional. You can try it completely free right now!