We deliver orders from 9 a.m. to 6 p.m.; the courier will call you 30 minutes before arrival. In many cities we offer delivery during the time slots from 9 to 14 or from 1 to 18, as well as from 9 to 22. Order tracking DPD Predict (//www.dpd.ru/ols/trace2/eshop.do2?predict=changeDate&type=1)

2. Is it possible to pay for an order with a bank card if it is issued by cash on delivery?

You can find out whether you can pay for your purchase with a card at points in your city using the link (//www.dpd.ru/dpd/otpravka/varianty-otpravki/blizhajshij-ofisterminal.do2)

3. How can I pay for my order if payment is made on delivery?

You can pay for your order in cash to the courier or with the following types of bank cards: VISA, MasterCard, Sberbank-Maestro, Sberbank-VISA Electron, PRO100, Maestro, UnionPay, JCB.

4. What documents must be provided upon receipt of the order?

The courier or employee of the delivery point must provide an identification document. If you are a representative of the recipient, you must present a notarized power of attorney.

When delivering an order, the delivery driver or an employee of the parcel delivery and acceptance point must make sure that the recipient is the person in whose name the order was placed.

When delivering by courier, an identity document is not required if the amount to be paid is less than 15 thousand rubles. If the cost of the order exceeds 15 thousand rubles, then, according to current legislation, the courier can only release the parcel to the recipient himself or his representative upon presentation of the relevant documents. List of identification documents:

• Citizen's passport Russian Federation
• Military ID (for military personnel)
• Driver's license
• Residence permit issued by internal affairs bodies to foreign citizens National passport or identity card with a “Visa” insert issued by the relevant authorities, or certificate of registration at the place of residence or stay (for foreign citizens and stateless persons)

5. To which regions is delivery possible?

Moscow and Moscow region.

St. Petersburg and Leningrad region.

Central Russia and other regions of the Russian Federation (including Kaliningrad).

Far East (only: Vladivostok, Blagoveshchensk, Khabarovsk). ​

Delivery is not carried out to Crimea and the Crimean region, the Kaliningrad region.

6. How long does it take to deliver the goods?

Note: Delivery time is for your reference.

7. Do you provide free shipping?

Yes. For orders totaling over 1000 rubles. provided free shipping. (Except for Mi LED TV, delivery cost for Mi LED TV: 368 rub.)
For orders totaling less than RUB 1,000. delivery cost is 700 rubles.

8. Can I change my delivery address?

Once an order has been placed, you will not be able to change your shipping address. You must cancel the order and place a new one, indicating the desired delivery address. If the order has been paid for, your payment will be returned to you in accordance with the terms and conditions of the refund.

9. Who are the delivery partners?

To carry out delivery on the territory of the Russian Federation, we cooperate with transport company DPD.

Recently, there have been cases when Orienburg customs began to unwrap parcels containing Xiaomi phones purchased on AliExpress. When contacting customs for an official explanation of the reason why this product was stopped, they give the following answer: Since March 2017, the official Xiaomi online store in Russia, Smart Orange (a marketing division of RDC Group), has acquired the rights to sell Xiaomi products in Russia. Therefore, phones imported into Russia that have not been approved by the company are counterfeit. A reasonable question arises here - why did Smart Orange LLC not ban the sale of these products on the AliExpress site, but influence customs, which stops parcels that are goods for personal use, and certainly non-counterfeit?

In accordance with paragraph 2 of Article 328 of the Customs Code of the Customs Union: “2. Measures to protect rights to objects intellectual property are not applied by customs authorities in relation to goods moved across the customs border: 1) individuals for personal use, including those sent to their address in international mail;"

What to do if a parcel with a Xiaomi phone was not allowed through customs?

If you are expecting a Xiaomi phone and saw that your tracking postal item If a status with customs refusal in registration appears, then you should write an official appeal to the relevant customs department with a request to inform about the reasons for the refusal. Attach official response to open dispute on AliExpress.

On at the moment There is information that Xiaomi phones are passing through customs in Vnukovo. Basically, they unwrap parcels arriving at customs in Orenburg. Therefore, if you want to buy a Xiaomi phone, then it is better to write to the seller first and find out about the delivery method, so that the parcel does not end up in Orenburg.

Over the seven years of its existence, Xiaomi has managed to achieve impressive success in the smartphone market. We can discuss at length and in detail the reasons why Xiaomi products have become successful and popular. The fact remains that they were accepted and wanted to be possessed. No exception large number residents of the post-Soviet space who perceive Xiaomi products with trepidation.

Not so long ago, the company officially entered the Russian market and fans of its products would rejoice, because now they will no longer need to order a smartphone from China, fearing losing their hard-earned money due to the fault of an unscrupulous seller. Add to this the presence of official firmware and warranty - and you will understand that this was truly a paradise for Xiaomi fans. Perhaps this would have happened if not for the overly aggressive policy official distributor RDC Group in the Russian Federation and its subsidiary Smart Orange. The distributor, represented by the “punishing sword” Smart-Orange, has taken on the mission of stopping the import of counterfeit and “gray” Xiaomi products into Russia.

First of all, many online stores selling devices imported into the Russian Federation and not included in the selected list came under attack. Smart Orange has outlined a circle of partners in Russia who have the right to import Xiaomi smartphones into Russia, and all the rest have become persona non grata. Being the copyright holder of the Xiaomi brand in the Russian Federation, the company stated this in its letter to the Federal Customs Service, becoming in fact the only person who received the right to decide who should import smartphones and who will be left behind.

On the one hand, we should respect the position of Smart Orange LLC, which decided to rid Russian shelves of counterfeit devices. However, analysts and experts believe that under the guise of fighting counterfeiting lies an unfair method of competition and a desire to eliminate networks and stores that sell devices at a lower price. Due to the difference in pricing policy official sellers often suffer losses, and goods remain unused on shelves. The problem is that official smartphones are more expensive. An analysis of prices on the market shows that the markup on Xiaomi products from the official in Russia is on average 30%. Agree, it is extremely difficult to convince us that we should pay an order of magnitude more than we did before today, purchasing smartphones directly from the Middle Kingdom. We know for sure that we want to purchase goods at a lower price and “feed” the monopolist and cover his costs associated with logistics, warranty and service; many do not want to. Almost predictably, the lion's share of fans of Xiaomi smartphones would pass by the official store and still purchase devices in China, preferring to reflash them themselves.

Events would have developed exactly this way if the ban had not also included private individuals, who, in theory, should not have been subject to these restrictions. But the state machine, represented by the Federal Customs Service, worked surprisingly clearly, banning the import of Xiaomi products to everyone who was not among those selected from Smart Orange. As a result, parcels to individuals from China with Xiaomi smartphones are sent back.

The procedure is simple. When customs authorities receive parcels with smartphones, they send a request to the copyright holder of the brand in the Russian Federation, Smart Orange LLC, to make a decision on the counterfeitness of the imported goods. The answer predictably follows that it is your smartphone that has signs of counterfeiting, and by doing so you are violating exclusive intellectual property rights, which means that the copyright holder objects to its import and asks to return it to the seller.

Similar cases are already happening en masse at the customs of Yekaterinburg and Orenburg. It seems that this is just the beginning and subsequently an increasing number of customs points will join the “campaign against Xiaomi.” At the moment, users who have not received their smartphones from China can seek justice through court decisions, but such a procedure requires certain expenses and the clumsy judicial machine can cause the dispute to drag out for a long time.

With the light hand of a distributor on the Russian market, Xiaomi has become an “innovator” in the fight against counterfeit products, when the interests of ordinary users are “sacrifice.” We were deprived of the right to choice and alternative. We have the right to choose where, how and for how much to purchase this or that product, and also to take on all the risks associated with the purchase. Most companies to this day have not jeopardized the interests of their fans by introducing such an embargo on their products. But there is no guarantee that if the experience of a Xiaomi distributor turns out to be successful, others will not want to implement such a business model. And we are not sure that, following Russia, this practice will not become the norm in other states.

Our site in no way calls for any kind of rebellion and organizing a coup in orderly revolutionary ranks. But we are sure that it depends on our reaction of ordinary consumers whether we will get the right to choose and whether such a business structure will become the generally accepted norm. The media space is a huge platform where you can and should

As you can see, the Russian Xiaomi is not going to lower prices for its range, even in comparison with the notorious local retailers and their harsh price tags. Oddly enough, in company salon Redmi Note 3 turned out to be even more expensive than in mobile stores. How can one not remember that a month and a half has already passed since the release of the fourth generation Redmi Note, and in Moscow you can get it from gray trucks for 10-14 thousand, depending on the version.

We don’t see any laptops yet, they will start selling a little later, but now we can already guess how much they will cost. Let’s take the average markup on smartphones as a starting point - we’ll get about a 70% increase in price from unofficial sellers. Xiaomi Mi Notebook Air with a display diagonal of 12.5 inches (Core M3/4 GB/128 GB) today can be bought for an average of 42 thousand rubles. With a markup of about 70%, its price will increase to 71,400 rubles. For that kind of money, you can go for the cool and time-tested HP Elitebook Folio or the obviously more powerful Acer ASPIRE S5-371. Otherwise, save about 8 thousand and buy ASUS ZENBOOK UX305CA.

An even happier fate awaits the Xiaomi Mi Notebook Air with a 13.3-inch diagonal and Intel Core processors. In case of markup of about 70%, the price of the laptop will jump from 70 thousand rubles to 120 thousand. If this happens, I’m ready to meet fans of the brand at the company store and drink in a nearby bar to the peace of the official Xiaomi retail store. Indeed, with this development of events, even Apple MacBook Pro 13, which only the lazy have criticized for its high price, will turn out to be much cheaper.

How many times can a Chinese Xiaomi be repaired for the price difference with the official model?

“Officials” like to flaunt how qualified and fast service, which, they say, cannot be compared with these contractors of yours that Aliexpress offers. In fact, spare parts for exotic models remain in short supply even in Moscow - for example, our colleague (a person with good connections among electronics manufacturers)

With the growing popularity of Xiaomi, the number of stores offering its equipment has also increased.

Before buying smart home devices, everyone asks themselves the question: Where is the best place to buy Xiaomi devices and not overpay, but also not be deceived.

Let's look at the most current stores, their pros and cons.

Xiaomi in the Aliexpress store

Perhaps the most popular way purchasing Xiaomi equipment. A huge area with various shops that have their own discounts and promotions.

Probably everyone has bought some small thing from the site at least once. Assortment list is huge, this also applies to Xiaomi technology.

Aliexpress itself does not sell anything, but only represents a platform for different companies and shops. If you enter a query in the main search, it will display a large number of results:

A large selection allows you to find the best deal, but you should not focus only on price. The main indicator of reliability can be considered the store rating, the number of orders and positive reviews. It is also worth paying attention to the packaging of the product, especially if you decide to buy a set of devices:

The goods are sent only after full payment has been made for the goods; you can pay by credit card, QIWI Wallet, WebMoney or Yandex money. After payment, the seller sends the parcel and you just have to wait, usually delivery takes from 2 weeks to a month and a half. Please note that when choosing a delivery method, tracking information is available, then the parcel is assigned a track number, which can be tracked on the official website of the Russian Post.

A few words about precautions: when you receive the parcel, be sure to weigh it and carefully examine the packaging for signs of tampering. If everything is in order, take the parcel home. Videotape the opening of the parcel; this can be a decisive factor if what is inside is not what you ordered. Aliexpress acts as a guarantor in the relationship between the seller and the buyer; in case of non-conformity of the goods, you can open a dispute for a partial or full refund.

The disadvantages of this store include long delivery and no warranty for the product.

You can definitely buy on Aliexpress. This is one of the most simple ways order goods in China.

Another Chinese store of various equipment and gadgets. It differs from Aliexpressa in that it is a separate independent platform, i.e. When buying from Aliexpress, the price includes the platform commission and the seller’s commission, but there is no platform commission. This makes it possible to make the price of Xiaomi equipment more acceptable and affordable.

If you are afraid to buy equipment in some unknown store, then feel free to cast aside these doubts. Gearbest recently celebrated its fourth birthday and during all this time the number of buyers from Russia has only grown. But despite this, Russification of the store is done through Google translator, which significantly reduces the quality of online shopping.

In terms of assortment, Gearbest is inferior to Aliexpress, but regarding Xiaomi equipment, the difference is insignificant.

Until recently, prices were noticeably lower than those of competitors, but with increased popularity, prices were on par with similar stores. Before purchasing, it is better to monitor several sites and choose the most attractive price. Also popular on Gearbest are daily discounts on certain products, as well as discount coupons. You can track them on thematic forums and groups on social networks.

The purchase is made by analogy with the previous store, quite simple and clear. And the shipping is no different.

And then you need to pay attention to the advantage of this store -. This is a huge plus compared to other Chinese stores, and the tech support is courteous and responsive (based on my personal experience, maybe lucky). If you are planning to buy something, compare prices on AliExpress and GearBest, if the price of herbest is more profitable, then feel free to buy here.

Xiaomi in the Chinese store Banggood.com

Free shipping is available, but parcel tracking is not possible. You will have to pay an extra couple of dollars for the tracking number (for products that are cheaper than $25). Reviews about delivery can be divided into 2 camps: those who receive delivery in a couple of weeks and those who wait more than a month and a half. Upon receipt of the goods, it is necessary to fully check the functionality of the goods and only then confirm receipt. Buyer protection is noticeably inferior to the Aliexpress system.

If you have complaints about the main Chinese stores and want to try something new, then the store is perfect for this.

Buy Xiaomi on JD.ru

If you are already asking the price of a product, comparing different offers, then you should pay attention to the store.

This is also a fairly old store, it was founded in 2004 and until 2015 it was doing well in the Chinese domestic market. But competition is high and to maintain positions it is necessary to develop. And in 2015 the store goes to Russian market, on a separately purchased domain in the RU zone. It is worth noting that the creators did a good job on localization, although the product names are reminiscent of AliExpress. It was alleged that JD entered into an agreement with Russian Post on expedited delivery, but this did not particularly affect the timing: 7 days for order processing and 40 days for delivery. Basically the same as our competitors.

The assortment and prices are also an advantage of the store, although they do not reach Aliexpress.

But technical support, according to reviews, leaves much to be desired. The store also has promotions and coupons, but from time to time there are problems activating them.

Before you buy something valuable, it is better to try to order a small item to check the timing and quality of delivery. You can buy, but only if the price of the product is noticeably lower than other stores.

Buying Xiaomi on Taobao.com through an intermediary

Many of you looked at the prices in RMB on the official store. One yuan costs about 9 Russian rubles, so we look at the price, multiply by 9 and get the cost of the product in rubles. And if to make a purchase in the official Mi.com store you need a Chinese bank card to pay in yuan, then on the Taobao.com website you can pay in rubles using VISA and MASTERCARD cards (payment with a 3.5% commission).

Taobao is an online store similar to Aliexpress, but delivery is carried out only within China, so an intermediary is required for purchase.

If you have a friend in China, then you are very lucky. Without any problems, you can order equipment to his address, and he will send it to you by international mail. If suddenly you do not have such an opportunity, then there are a lot of services on the Internet that act as an intermediary for the Taobao site. We will look at the example of the intermediary site yoybuy.com.

Purchasing principle:

1. You find a product on the Taobao website and copy the link;
2. Paste the link on the intermediary’s website youbay.com and click buy;
3. Select product characteristics and click the "Add to cart" button
4. We pay using one of the available payment methods and wait for the parcel to arrive at the intermediary’s warehouse.
5. After the order arrives at the warehouse, we need to arrange the parcel and select a transport company.
6. We pay the cost of delivery services and wait for the parcel to arrive.

About the cost of delivery, the price is determined for each kilogram, i.e. if your order weighs 200 grams, then you will pay the same as for delivery of 999 grams. So it’s better to arrange parcels for whole kilograms. The approximate cost of delivery can be calculated using the calculator:

Often, buying through an intermediary is more expensive than buying from the same Aliexpress, but if you want to buy a lot of light goods, then it is more profitable to order through an intermediary.

Buy Xiaomi in Moscow in the FoxPox.ru store

If you don’t want to wait for long delivery from China and live in Moscow, then you have an excellent chance to purchase Xiaomi equipment in the FoxPox.ru online store.

A very large selection of devices in stock (more than 600 items), convenient location right in the center of Moscow at the Pushkinskaya metro station (Moscow, Bolshaya Bronnaya St., 23, building 1, office 215) where you can touch any device and check its functionality. Each product comes with a warranty, and if suddenly it has already expired, it is possible to repair the devices.

If you don’t want to go to the store, the store delivers goods throughout Moscow for only 220 rubles.

Purchasing Xiaomi from the official store Mi-shop.com

Not so long ago, or rather in 2016, the Smart Orange company appeared in Russia, which is part of the RDC Group holding.

The first joy of the appearance of an official dealer gave way to disappointment - the assortment is extremely small, at exorbitant prices, which are 2 times higher than Aliexpress.

Also adding negativity was the decision to ban the import of Xiaomi goods by individuals, which was lobbied by one of the company’s owners, Arkady Yashkov (member of the expert council at the Federal Customs Service of Russia). For some time, Xiaomi phones were actually turned around at customs, but under public pressure this decree was canceled.
But let's put the negative aside, because there are certain advantages: I came to the store, looked and felt the product and immediately bought it. The first impression when I visited the store was a large amount of Xiaomi equipment that you can see in person. TVs, smart devices, but you can only buy phones and related products, everything else was labeled "Coming soon."

Over the past 2 years, the assortment has grown a little, but has not yet come close to the full number of positions. At the time of writing, there were only 21 products in the “Smart Devices” section, and not all of them were in stock.

Buying from the online store Mi-shop.com, or from official outlets retail sales you receive a full guarantee for the purchased product. This is perhaps the main advantage of buying from officials. It’s also nice not to wait a month for the delivery of goods, but to come and buy.

There are also a huge number of other online stores. Prices there are usually 2 times higher than in Chinese stores. But the product may be in stock, which will allow the product to be quickly delivered to the buyer. EPN cashback service, you can read about how to use it in.

Buying Xiaomi is different from buying any other household appliances, a certain amount of experience is required to purchase devices profitably and safely. But let’s hope that the manufacturer and retail stores will work on the quality of their work and the speed of delivery of goods.