Ebay how to write a letter to the seller. Communication on eBay - How to ask a seller a question? If you have a history of selling genuine items

Seller accounts or certain categories and products are subject to restrictions until certain information is verified or positive sales history is posted. These restrictions help you become a successful seller and also ensure that all eBay customers have a safer experience.

We impose 3 types of restrictions:

Account restrictions

Product restrictions

Below is information about how these restrictions apply, how to expand your restrictions, and improve your seller's performance.

Account restrictions

Account restrictions allow us to review all activity on a given account and verify certain information received from the seller. These limits vary by merchant and may be increased based on your activity.

The following product listing categories and formats are not subject to account restrictions:

Motor vehicles(except for the section Spare parts and accessories);

Real estate

How general account restrictions work

You have a limit on items sold, gross sales, and current item sales. If an item is sold, it is counted against the limit, but if the auction ends with no items sold, then those items are no longer counted against the specified limit.

Once you've been registered for a seller account for more than 90 days, you've verified your personal information, sold multiple items in the category you want to advertise in, and once you've built a reputation for excellent customer service and compliance with our policies and procedures , these special category restrictions will be removed. Other restrictions may still apply. Because these special category restrictions are lifted automatically, you won't have to take any additional steps.

Once you reach the sold limit for a restricted category, you will receive a message informing you that you will only be able to list the item for sale in one calendar month. In some categories there are restrictions on the quantities of goods offered for sale:

Cameras and cameras > Video cameras

Cameras and cameras > Accessories for cameras and cameras

Cameras and cameras > Digital cameras

Cameras and cameras > Film photography > Film cameras

Cell Phones and Accessories > Cell Phone Accessories

Cell Phones and Accessories > Cell Phones and Smartphones

Clothing, shoes and accessories > Accessories for men

Clothing, shoes and accessories > Men's clothing

Clothing, shoes and accessories > Men's shoes

Clothing, shoes and accessories > Women's clothing

Clothing, shoes and accessories > Women's bags

Clothing, shoes and accessories > Women's shoes

Clothing, shoes and accessories > Accessories for women

Coins and banknotes > Bullion

Computers/Tablets and Networking > Computer Components and Parts

Computers/Tablets and Networking > Desktops and All-in-One PCs

Computers/Tablets and Networking > Drives, Storage, and Blank Media

Computers/Tablets and Network > iPad devices, tablet PCs and e-book readers

Computers/Tablets and Networking > Laptop and Desktop Accessories

Computers/Tablets and Networking > Laptops and Netbooks

Computers/Tablets and Network > Monitors, Projectors and Accessories

Computers/Tablets and Network > Other

Computers/Tablets and Network > Printers, Scanners and Supplies

Computers/Tablets and Network > Software

Consumer Electronics > Portable Audio and Headphones

Consumer Electronics > TV, Video and Home Audio

Consumer Electronics > Auto Electronics and GPS

Gift Cards and Coupons > Gift Cards

Beauty and health > Perfumes

Health and beauty > Other

Jewelry and watches > Engagement and wedding

Jewelry and watches > Costume jewelry

Jewelry and watches > Jewelry

Jewelry and watches > Jewelry design and repair

Jewelry and watches > Loose beads

Jewelry and watches > Loose diamonds and precious stones

Jewelry and watches > For men

Jewelry and watches > Watches

Music > CDs

Musical Instruments and Equipment > Electronic Instruments

Musical instruments and equipment > Professional audio equipment

Musical Instruments and Equipment > Woodwind Instruments

Sporting goods > Fitness, running and yoga

Video games and game consoles> Game consoles

Video Games and Game Consoles > Video Games

Note. Listing items in an inappropriate category to avoid these restrictions is a violation of our search manipulation policies.

Make sure your product listing follows these guidelines. If your listing violates these rules, it may be removed and you may be subject to other actions, including restrictions on your buying and selling privileges and temporary disabling of your account.

Product restrictions

To make shopping and selling on eBay more secure, some items have additional restrictions. For example, we do not allow advertisements for counterfeit or counterfeit goods, copies or unauthorized copies. Such products may infringe copyright or proprietary rights. trademark other persons and cause harm to legitimate sellers, buyers and eBay.

Some product restrictions will be lifted once you have a positive sales history. However, restrictions on other types will remain. Sellers who have high detailed ratings and are confident in the authenticity and origin of their items, .

Note. These are restrictions on goods, which is different from or.

Expansion of restrictions

When you list an item, you may see a message notifying you that you have reached or nearly reached your account limit. If you can't wait until next month to continue posting your item, please follow the link in the post to submit . Some sellers may also follow this link in paragraph All sales in My eBay section Monthly sales limits.

From time to time, we ask members to confirm that their contact information and business practices are correct before allowing them to list more items on our website. We also sometimes ask participants to confirm certain information.

We may send you an email with additional information about next steps. This letter can be found at. Once we are able to confirm the information you have provided, we will review your account and see if we can allow you to list more items for sale.

You can expand your account limits if you have another, authorized eBay seller account. Your other account must match everyone the following conditions:

At least 90 days have passed since the first feedback was received after a successful sale.

If your account meets all of these conditions, follow the instructions on the page to confirm that you already have an authorized merchant account.

If you have a history of selling genuine items

Sellers who have a seller account that is at least 90 days old, have high detailed ratings, and are confident in the authenticity and provenance of their items may be eligible for the sales limit extension. In determining whether to change sales restrictions, we will consider the following factors:

Positive customer reviews;

Sales history (at least 3 months) and all your actions as a seller on the site;

Absence of reviews questioning the authenticity of the goods;

If your account meets the above factors and we will be happy to review your account.

eBay is a huge online auction site where hundreds of thousands of buyers and sellers carry out various transactions every day. Naturally, some users from time to time have various questions regarding the operation of the service; they want to get advice and understand the current situation. Where should they go? Look for answers on the Internet, ask questions on thematic forums, write to various bloggers who are well versed in this topic. Alternatively, you can use this. But if you need an urgent answer, it is better to contact eBay support. Still, this is the official body of the auction, which is authorized to give advice and consultation, to answer questions based on the rules of the system.

Many newbies, as well as experienced users who have never encountered technical support, may wonder: “ How to write ineBay?. The question is logical, and it is asked more often than you might imagine. At first glance, it seems that contacting eBay support is not so difficult, but when you start to look at this topic in more detail, you realize that getting to a real person will not be easy. eBay, like most large companies, tries to automate answers to user questions as much as possible. First, you will communicate with a robot who will offer to read the FAQ, find the answer to your question among the system rules, and try to help you figure out the problem yourself. If the robot is powerless, and necessary articles was not found in the system, then you can chat with a live eBay support operator.

If you are planning to contact the eBay support service, then first of all you need to decide which regional branch support service you want to communicate with. eBay has dozens of offices in different countries, and all have their own technical services providing customer support. If your question concerns account blocking, then it is better to contact the support of the branch where you registered your account. If you have a question regarding the interface, delivery, payment, or lots put up for sale, then you should ask them to the support whose site you are currently working with.

So how do you write or contact eBay support? Below we will look at some of the most common communication methods.

eBay Support: Contact Method #1

The first method is the simplest, and at the same time the most difficult. Each eBay user page has a dedicated button to contact support. In the top left corner you can see the Customer Support button. This is precisely the treasured key to your answers.

By clicking on this button, you will be taken to a huge section with many questions and answers. For years, eBay experts have been collecting the most common answers to questions asked by users. We assure you that 90% of the information you are interested in is right here, and you don’t even have to communicate with technical support. But if your problem falls into the remaining 10%, then you can contact the operator by clicking the Contact eBay button. In this tab, you need to select the subject of the request (the section of your activity on the site in which problems arose). This can be Buying, Selling or Account.

By selecting one of the categories, you will see various guiding questions that will help the support team quickly understand the essence of the problem and resolve your issue as quickly as possible. If you answer clearly and correctly, the system will connect you with the employee who is most competent in your case and who will solve it faster than others. After you answer the leading questions, the system will prompt you to choose one of the available communication methods. And there are only two of them: Call us (Call us) and Call me (Call me). In this case, if we live in the CIS countries, we are exclusively interested in Call us. Of course, you can click "Call Me" and hope that eBay will contact you. But you will wait a very long time for the call, and it is unlikely that anyone will call back. Typically, this feature only works for residents of the USA, Canada, New Zealand and Australia.

By clicking on the “Call us” button, a special window will appear in front of you, in which the phone number and your personal code will be indicated. This code will need to be given to the operator. He will enter it into the system and in a matter of seconds he will see the essence of your problem. If you don’t give the code, you’ll have to tell the operator over the phone what difficulties you’ve encountered. Very important point, communication takes place exclusively in English. Of course, you can use an automatic online translator, but it is unlikely that the operator will hang on the line for minutes while you type the text, translate and read it. Communication exclusively in English is a big disadvantage. Not many CIS residents speak foreign languages ​​to such an extent that they can speak fluently with eBay support service.

As you can see in the picture above, operators do not work around the clock. They can be contacted from 5 am to 10 pm Pacific time (the difference with Moscow is -12 hours).

If your level of English is very low, then we advise you to first prepare short questions and answers, think over a plan for your speech, and pronounce some words. It’s better to seek help from someone who can freely express their thoughts and give answers to the operator’s questions.

If your question concerns any specific product or lot, you need to write down its number so that the operator can find it and understand the essence of your dissatisfaction.

If you decide to call a direct number in the US and Russia on a landline, then get ready to receive a hefty bill for calls at the end of the month. In the era modern technologies and the availability of the Internet, using landline phones is a sin. You can always contact eBay support via Skype.

You can try to write to the operator via online chat, but not all issues can be resolved this way. We don't know why, but eBay has severely limited the ability to contact their support team. All serious and important issues are resolved over the telephone.

eBay Support: Contact Method #2

If you don’t want to call the USA, and your level of English does not allow you to express your thoughts quickly and clearly, then you can try to solve the problem in the online chat of the British branch of eBay. You need to go to eBay.co.uk, log in using your username and password (they work in all regional branches), then select the Customer Support page at the top right.

The further procedure is similar to what we described above. Select the subject of your request, answer leading questions, then choose a method of communication with operators. There is also a phone call and online chat, which is available 7 days a week and 24 hours a day. This is the fastest and most reliable way to get answers to your questions.

By selecting live chat, you will see a special form in which you need to enter your username and password for your eBay account. If the question is about a specific lot, then you need to indicate the number of that lot. There is no need to enter a link to the lot or the name of the product. In this field, indicate only the number, and nothing else. We will tell you how to determine the lot number earlier in this article.

• If you have a problem, do not immediately contact eBay. You can look for a solution on the Internet or on specialized forums. If you don’t find a normal and complete answer, then think over a plan for communicating with an eBay technical support operator. Determine the essence of the issue, clearly know the topic of conversation, formulate your complaint or request.
• Tone is a very important component of communication. Speak in medium tones business style, with understanding and knowledge of the matter. There is no need to attack the operator with complaints, because he is least to blame for your problems. eBay Customer Service's goal is to help its customers. And if you are as restrained and polite as possible, then this help will come quickly.
• If your knowledge of English is at a very low level, then first prepare a conversation plan, your questions, requests, complaints and wishes. During the process, you may need to translate some phrase or word. To do this, use an online translator, asking the operator to wait one minute.
• Never be rude, swear, or threaten eBay customer service. Almost all conversations are recorded, and this kind of behavior can lead to sanctions being imposed on your account, including blocking.

Now I will tell you where and how to ask questions about delivery, quality, etc. etc. to sellers on online auction eBay. First, go to the product description and click on Ask a question:

If you have already purchased the product, you will receive a list of standard questions/answers, and if the question/answer you are interested in is not there, click Contact seller.

On the page that appears, write the text of the question.

1) A lot of time has passed, and you are still waiting for the parcel. You can write to the seller, for example, the following message:

Hi, friend! I still haven"t received the item. Did you send it to me? Why does it take so long to arrive?
Usually I receive items from Hong Kong in 3-4 weeks, but now I"m waiting more than 1 month. What have I to do?
Best regards, Vladzimir.

The translation is:

Hi, friend! I haven't received the parcel yet. Did you send it to me? Why is she taking so long?
I usually receive packages from Hong Kong in 3-4 weeks, but now I'm waiting more than a month. What should I do?
WITH best wishes, Vladimir

2) Find out whether the parcel was sent and what its track number is.

Hi, friend! Did you send me the item? Please give
me the track number.
Best regards, Vladimir

Hi, friend! Have you sent me a purchase? Please give me the tracking number. Best wishes, Vladimir

3) We ask the seller to supply you positive feedback(in a situation where you left him Positive Feedback, but he didn’t give you anything).

Hi, friend! Please leave the positive feedback for
me, because I"ve already done it for you.
Best regards, Vladimir

Hi, friend! Please leave me positive feedback as... I have already delivered it to you. Best wishes, Vladimir

Communication with sellers on eBay is one of the ways to clarify the description of goods, terms of sale, delivery and return of purchased goods. Also, communication with the seller after purchasing the goods will help you if various problems arise with the delivery of the goods, to resolve controversial and other conflict situations.

Why you need to ask questions on eBay

As you know, “they don’t take money for demand.” On eBay the same principle, you can ask anyone and anything:

• you can ask the seller to more accurately describe the product;
• You can ask to use a different delivery method or ask for a more realistic delivery price (if you think the delivery price is too high);
• if the seller does not ship the goods to your country, you can ask him to do so, preferably referring to good reviews in your profile, indicate your preferred delivery method; the method you propose should not be the cheapest; he must have trackingnumber and it is desirable to have the possibility of insurance;
• you can simply ask for a discount on a product, naturally pointing out some good reasons(for example, if you have already bought something from this seller and the transaction was successful);
• You can ask any other user who bought the product for his opinion about the quality of the product and the transaction.

In general, you can ask absolutely everything “they don’t take money for asking.” When writing a question and waiting for an answer, it is necessary to take into account the time difference, as well as weekends and holidays in different countries. Of course, they may simply not answer you or it may take 2-3 days to wait for an answer.

Often, when asked to deliver goods to Russia, sellers respond with a simple phrase:

After such a response, you should immediately remove the product you have selected from your favorites list " Watch List“Or you will have to resort to the services of an intermediary company, of which there have become a lot lately.

Rules for communication with sellers and other users at foreign auctions and online stores

As you know, in the civilized world it is customary to greet the interlocutor at the beginning of communication. Therefore, greet the user at the beginning of the message, at the end of the message thank the interlocutor and/or wish him a good day.

When writing a message, it is advisable to immediately indicate the lot number Item number and the name of the lot, this will give your message a little more specificity. The seller will be more willing to answer your request or question if you immediately after the greeting indicate what you would like to purchase this product for example with this phrase:

Good day!
I would like to buy…… (Item number ХХХХХХХХХХХ)

When you want to know something or even get a discount, it is logical to use respectful phrases and expressions. And if certain difficulties arise during the transaction, you should not be rude to the seller or use offensive language, even if the seller allows himself such language. If the clarification of the circumstances of the dispute reaches the point of a claim and eBay arbitration examines your correspondence with the seller, it is unlikely that they will figure out who was the first to be rude and who responded. In messages you should write only the truth, even if it is inconvenient for you, this is also connected with a possible “debriefing” when finding out the reasons for the complaint and how to resolve it.

Like reviews, messages to sellers should be written in English. If the seller or other user with whom you want to clarify something is a resident of Russia or another post-Soviet country, the question can be written, for example, in Russian, but just in case, duplicate what is written in transliteration, or in English. This is necessary because the ebay.com site aims to display English language and it is possible that the display of Cyrillic characters will be incorrect and the user will see unreadable characters.

If there are problems with the product or its delivery, you should not use other methods of communication, such as email, online paging systems or other methods. If problems arise, you should only use the internal messaging system eBay Massages. Correspondence in other communication systems can be falsified and therefore cannot be used as evidence in a dispute or dispute. Even if the seller offers to answer him by email, claiming that this way he will answer you faster, ignore this request because when a message arrives, through the system eBay Massages it will be automatically duplicated on the seller’s email. Another story is that if the seller’s account was hacked and the fraudster does not have access to the linked mailbox, then he may have difficulty receiving notifications of new messages.

When corresponding to eBay The following rules should be used:

• use English in messages;
• be more specific in your messages, indicate the lot number and name of the lot; if you offer another type of delivery, indicate the cost that you agree to pay for this delivery method;
• respect your interlocutor, do not allow yourself to be rude, do not use offensive expressions, do not respond to rudeness with rudeness;
• For communication, use only the internal messaging system eBay Massages;
• do not duplicate your message if your interlocutor does not respond within less than 2-3 days; This will lead to confusion and further increase the response time for you and other users.

How to ask a question?

Ask a question or start chatting on eBay possible in three ways:

• using the Ask a quest link at the bottom of the description of each lot offered for sale;
• list of favorite products WatchItem V personal account using the Contact seller link, the same link is in the list of purchased goods;
• using the Contact member link in the personal profile of any user.

The first and second methods are only possible for communicating with sellers, the third method is suitable both for communicating with sellers and with any other auction user eBay.

How to ask a question to a seller on eBay?

When you have chosen a product and need to contact the seller to clarify any details, it is advisable to use the first or second method, since the “body” of the message will already contain a link to the lot, its name and lot number.

Go to the lot description or in the list of selected lots WatchItem select the link above (see screenshots on ebay.com).

After clicking on these links, it no longer makes any difference how you decided to ask the seller a question. You will be offered “quick replies” that the seller has responded to in advance; or rather the system eBayMassages, itself analyzes the description of the lot and the user profile, answers most simple questions. “Quick answers” ​​are divided into several groups, usually up to 8 groups of 3-5 questions with an answer in each. But for those users who have studied the lot description in detail using the “” article, the information presented there will not be of any value.

In order to ask a question to the seller, you must select any group of “quick answers”, for example Shipping or Other, it doesn't make any difference. Immediately after this, the page will refresh and these “quick answers” ​​will be offered, and after them the system eBayMassages will ask you; Are you satisfied with the answer?

Since we need to ask the question to the seller, and not the message system, we must answer in the negative No and click Continue.

Now on the page that opens you will need to write a message and also enter the verification code from the picture. If necessary, check the switch so that the system eBay Massages I have sent a copy of the letter to your mailbox. Please note. that the message is attached to a specific lot for which the question is being asked, information such as the name of the lot, its price, lot number and time until the end of the auction is available (for goods sold at Buy It Now this time is not specified.

Since most users completed their study of English at school or university in their second year, and many even studied German (like me, for example) or other rare languages))) To write the text of the message itself, you need to use an online translation system or. If you have chosen the Promt online translation system for yourself, then you need to select the translation direction " Other –> Online Shopping" Regardless of your knowledge of the English language, even if you wrote the text of the message yourself, I suggest double-checking the texts and back-translating the message into Russian, this will show you how the interlocutor will read your message.

After filling out all the information, check the question text again and click the Sent button. If the message was sent successfully, you will see a message like this:

Are you ready to shop around the world on eBay?