Method Boxberry delivery For quite some time now, it has not been offered by the major postal intermediary Shopotam. Instead, the company allows parcels to be delivered using Shiptor Air, Shiptor Priority, Shiptor Express, which are offered by related companies Shiptor.
Boxberry (Boxberry) of course does not sit still even in terms of international delivery. Just think about delivery from the very famous foreign health and beauty store iHerb. In addition to stores, at the end of 2014 - beginning of 2015 the company began collaborating with a couple.
In 2015 Russian company began to more actively develop the delivery market from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
On at the moment Several American and European postal intermediaries offer the Boxberry delivery method:
Approximate delivery stages when using Boxberry for delivery from America to Russia using a postal intermediary:
Depending on the weight and dimensions, the cost of air delivery of a Boxberry parcel from the USA to Russia can be significantly lower or 10-20% cheaper than the American state mail USPS Priority Mail. However, be sure to pay attention to the fact that the maximum weight of the package may be limited to a lower weight than that of the USPS state mail.
In addition, it is important to remember that Boxberry is courier delivery, therefore, any value of the goods requires customs clearance. For customs clearance, you will have to provide the recipient's passport information, invoices from stores (order confirmations) and even links to goods in stores. If you comply with the duty-free customs limit (500 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the parcel appears in Russia, Boxberry sends an SMS message. The Boxberry company has more than 100 pick-up points in Russia. If you pick up the parcel at a pick-up point, you must do this within 14 days.
Each self-pickup point (order pick-up point or PVZ for short) may have its own weight limit (15-31 kg). The postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the USA or Europe to Russia, be sure to take into account product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered using the Boxberry method.
Often, when using a Boxberry pick-up point, the parcel is handed over with the mark “unopened”. At the same time, employees of pick-up points claim that it depends on the sender. If upon receipt of the parcel you notice that it has been opened or damaged, then it is best to open the parcel at the pick-up point, and be sure to film this process on video. If you find problems with the investment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as an individual. Otherwise, it is unlikely that you will be able to receive a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened parcel.
Update (January 15, 2016)
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
American postal intermediaries Shopfans, LightMF, ParcelForce have been added.
Update (February 6, 2018)
Added recommendations regarding opened and damaged parcels.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company uses DPD services.
Update (January 1, 2019)
The duty-free customs limit for parcel delivery to Russia has been reduced from 1,000 euros to 500 euros.
From N-Novgorod to the Smolensk region in 12 days... I don’t even know whether this is good or bad... but the parcel arrived safe and sound and the latter is, of course, good.
Boxberry delivered the package intact, nothing was broken. Only their office is sloppy and dirty, too much for a company that handles parcels so carefully.
The parcel was received, I am satisfied with the delivery service, this is not the first time I have ordered here and I will continue to use this delivery service. Thank you, employees!
The parcel arrived from the iHerb website for 5 days. Three weeks ago, a parcel from the same site arrived in 7 days. I track through this site, and not through my Boxberry personal account. Here information appears faster. If you have not received a 4-digit code to receive your parcel, ask the operator to click “resend code” in the program. Sometimes the first code on the parcel does not arrive.
I ordered sports nutrition on www.myprotein.ru, everything arrived, no damage. The parcel arrived from the UK to the Bratsk district of the Irkutsk region in 14 days.
The fabulous company Boxberry: a complete lack of coordination of actions. Each of the workers says different information, no one knows anything, and most importantly, no one is responsible for anything. As a result, the parcels are not delivered. This time I placed another order in the online store mayprotein.ru at the end of March, which delivers its goods by Boxberry. When sending the order, the phone number was indicated incorrectly (the first digit of the phone number was lost), despite the fact that the address and email were indicated correctly. Three days later, the parcel arrived in Russia and the Boxberry company asked to provide passport information. We noticed that the first digit in the phone number is missing. They tried to correct it in their personal account, but in the end they entered a different phone number. The phone passed the test. We waited almost a month for the parcel to clear customs. But the status of the parcel did not change. This is what pre-customs inspection costs. On April 29, I again received a letter from the Boxberry company about entering my passport data, although in my personal account on the Boxberry website it is indicated that the phone number, email and passport data were verified and everything is in order. Let's call Boxberry. The manager checked and replied that yes, everything is in order with the passport data and that customs is delaying for some reason, wait. We are waiting! especially the May holidays. But again there is silence. I’m calling Boxberry again at the end of May. And they answer me that due to the fact that the parcel was not delivered within 40 days, the online store requested the return of the parcel and I need to contact the online store for a refund and they already know about the return, since customs did not allow the parcel due to for an incorrectly specified telephone number. Where were you with this information when they called you in early May? And all this is in words. I ask them to send me a document confirming the return of the goods. As a result, I receive a letter that they regret this, but they could not reach us by phone, and we did not answer their letters, and therefore they hope for mutual understanding. All! No supporting documents about the fate of the parcel! Complete idiocy! The online store tells me that according to their rules, if we have not contacted them for a parcel within 40 days, then we will return cash We are not allowed. We've arrived! Mess. I will complain to the European Dispute Commission. I do not advise anyone to contact the Boxberry company if you value your nerves, money and time.
I received the parcel in 10 days. The packaging is not damaged. I tracked it through where the package was downloaded from the play store. Used it for the first time. No complaints. Thank you.
I waited a very long time for the parcel, all agreed delivery times were violated. Because the parcel did not fit into the post office, I had to redirect it to the delivery point in Vladivostok. The name of the delivery point did not correspond to the real one, the operators were unable to help find it, I had to go to each commercial organization in the house. The search took about 40 minutes. At the delivery point they did not want to give the parcel, because... there was 1 hour left until the end of the working day, they referred to not work program. The employees had to be persuaded, the parcel was taken away through moral suffering and dissatisfaction of the staff.
Poorly tracked. It would be nice if you could see its location online on the map. The only plus is that you can refuse during inspection at the point of receipt. The money is returned in full. . I recommend it.
The parcel took a very long time. They missed the deadline - they didn't make it in 12 days. The parcel took a little more than 20 minutes to reach its destination. At the receiving point they did not want to plug it into the socket so that I could take a video of the device’s performance (the heater was sent). When I contacted support, I was told that this is their policy and if I need an official response, I need to write by mail. If they don’t want to develop, they don’t need to. Not the best transport company, I don’t want to have anything to do with them anymore. At least everything was delivered and good.
The parcel was delivered in 10 days from Vologda to St. Petersburg safe and sound. Carefully packaged, not wrinkled. During delivery, many intermediate points are used, which confuses the tracking of the track.
Very fast delivery in 2 days arrived in Tula. I received it at the point of issue, near the house.. No queue.. A very attentive and polite employee gave it to me.. thank you.. I now know which company I will cooperate with..
Delivery is fast, receiving the parcel without queues and red tape. Keep it up. If some online stores offer this particular delivery method, then I choose it.
Everything arrived as promised on time without damage. The delivery point is near the house - so I received the parcel without much hassle. Good job
The courier delivered around the city longer than the parcel went from Moscow to Perm. I had to take time off from work because... delivery only to working hours. I will no longer choose Boxberry delivery.
I already left a review. I am very pleased with the work of the Boxberry employees. I don’t remember how many days it took the parcel from Saratov to Novokuznetsk, but it was significantly (and unexpectedly) faster! Thanks for your work.
The parcel arrived on time. The pick-up location is close to home and the woman who works there is nice. Overall satisfied. However, I would like the tracking to work on the Boxberry website itself. And then you go in, enter the track and no matter what you press, nothing happens. Thank you for your convenient GdePosylka service!
In short, it is better to avoid this office. I wanted to buy spare parts from a person from another city. Since I didn’t know him, I decided to make a secure transaction through Boxberry. The seller and I went into our personal accounts, completed the transaction, I transferred the payment to the Boxberry bank account and then the person took the spare parts to the terminal of this shopping center. This is where the fun begins. The operator refused to accept spare parts. Because they exceed the weight of 15 kg. Great. Why didn’t they ask the seller for confirmation when completing the transaction that the product complied with the permissible dimensions?! Why was I allowed to transfer money, and not such a small amount, and even a 3% commission, if the transaction could stupidly fail for the reason that the operator would refuse to accept the goods?! Well ok, that's it SAFE deal. So I can cancel it. I go into my personal account. And there is no cancel button! The seller does too. I write to Boxberry by email and there is silence in response. I'm writing to chat from personal account- silence. I call the only number 8-800-... to contact Boxberry support. I wait 15 minutes for the operator to respond. The girl accepts the call and, in response to my questions about cancellation, says: I transferred the money, in fact, not to Boxberry, but to the intermediary company SafeCrow, which deals with secure payments on the Internet, and I have to call this company MYSELF and ask them to cancel the order. It's evening. I'm calling. The robot replies that they cannot accept the call, leave a message. And so on all evening. That is, they only work during the day. The quality of technical support is excellent. But the money is gone, but I want to buy the goods right now. I wait until the morning and call SafeCrow. Another 10 minutes wait. Finally, the specialist answers and tells me: the cancellation of the transaction should be initiated by Boxberry, because a request for a transaction came from them. That is, the girl deceived me. I'm calling this berry box company again. Already 20 minutes of waiting. Another girl answers. To all my requests to speed up the cancellation process, because my goods are awaiting payment, she answers in an uncertain voice, as if reading from a piece of paper, that she will forward my request to her superiors and that the transaction can still be canceled automatically after 5 days after registration. 3 days pass. I’m emailing a question: How long will it take for the deal to be cancelled? - Silence... In general, after 5 days the deal was automatically canceled. After another couple of days, the money was finally returned to my card. Folks, it took me a WEEK to cancel the deal and get my money back! What is this, a modern Internet service?! Moreover, the SafeCrow specialist said that I am not the first person to contact them with the same problem. Draw conclusions.
Super! I received the parcel 6 days after the order from Moscow to the Republic of Mordovia! I am very pleased with this service, although I have never used it before. Now I will continue to use it. The parcel arrived in perfect condition and was tracked all the way! Super! Thank you!!!
Delivered as planned in advance, there were no delays in delivery. Everything was provided at the pick-up point very quickly. The downside is that the order was not delivered to non-working days but this is a small thing.
Delivery is very fast, but there is some kind of pick-up point for adrenaline junkies, there must be a code, instead of a code I received a call from an auto-informer, I don’t have a code, then it turned out they could send a code and find the parcel by last name, but at first they refused to search and issue parcel. Due to this receipt procedure, I highly doubt that I will use this service again.
Worst delivery service ever. And after the parcel arrived, they called me and begged me to deliver good grade. I receive parcels from China through Russian post many times faster than here from Russia through this service. The parcel was sent to me from Irkutsk to Ulan-Ude, the distance is more than 1000 km. Delivery took 49 days, just laughable. I don't recommend boxberry!
I liked the delivery, the parcel was delivered to the point of delivery 4 days before the last day of delivery)))) Nothing was broken!)
Terrible service! It took 15 days for a parcel to be delivered from Moscow to Kaliningrad, how is that? In a horse cart? A disgrace, not a delivery service! There is a feeling that they have grabbed clients and are eventually choked with the flow of parcels, and apparently no one is working on increasing processing capacity because... year after year it gets worse and worse. You have to use it because Some stores unfortunately only deliver through them, in other cases I choose other services because... no one is responsible for anything here, the call center waits for more than 30 minutes!!!
From now on I will avoid the Boxberry delivery service, because... It turned out that if the sender accidentally made the wrong address, then Boxberry will not be able to redirect the cargo to another pickup point. Because of this, you may have many problems receiving your parcel.
On the one hand, I still received the parcel without problems and intact. On the other hand, the deadlines stated by the sender were exceeded 2-3 times. And from tracking, one gets the feeling that the “intermediate point” happened exactly once every 20 meters. Compared to the delivery services of serious stores with similar products, delivery times are VERY long.
Previously, when placing orders at IM, I somehow didn’t particularly bother about same-day delivery and other nuances. This time, I was really pressed for time, because it dawned on me to order a gift for my husband on the Internet only a week before this event. At the same time, the store where I placed the order, unfortunately, cooperated only with Russian Post and Boxberry. I chose delivery to a pick-up point, the control dates of which were indicated as 5 days for my city.
So, my order was transferred for delivery on 11.11, which the online store notified me about. This is actually where my story begins.
12.11 I received a message on email indicating the approximate date of receipt of 11/15. I breathed a sigh of relief because my husband’s birthday is November 16th.
At the same time, no messages were received from Boxberry via SMS notification to the phone. The letter stated that the status of the parcel can be tracked on the website of this delivery service, which I decided to use closer to 11/15. And I was pleasantly surprised, because the estimated delivery date was the 14th.
To celebrate, I began to wait for an SMS notification of delivery on the morning of the 14th, but I was not at all upset when I did not receive it, thinking that it should definitely be delivered on the 15th.
By the evening of November 15, I began to get nervous and called the consultant at hotline, as a result of which I learned two facts:
But wait a minute, how was I supposed to guess about workdays?
Maybe I should see this information on the main page of the site:
Hmm, she's not there. Or maybe I should click on active links on the main page, for example:
Again, no, only about courier delivery... Well, maybe using the link:
And again, nothing, even in the section about reliability and delivery times:
By the way, it’s not in “Responsibility” either.
So, on the 16th I was already on edge and turned to the consultants again through online correspondence, which turned out to be “25 again”:
Honestly, I would have even given up on the incorrectly working Boxberry delivery service, since I realized that I couldn’t get anything else out of them, if not for one thing:
Someone clearly worked some magic on the package tracking page, apparently so that my complaints were groundless. As a result (without notice) the last statute changed from the 14th to the 16th and read the following:
Yeah, we swam, we know.
And I didn’t like the phrase about 1-2 working days at all, does this mean I can only receive the order on the 17th-18th? In general, I write to the operators again:
At 16:10 I received a letter of “happiness” by email:
The pickup point department, where the order should have been received within 1 working day, starting from now, is open until 19:00 on weekdays. The hope of receiving the parcel today was growing weaker.
At 18:30 I decided to perform a status check through the operators, and lo and behold, at 18:43 the consultant wrote to me that the order was waiting for me at the pickup point.
Since I live not far from this pick-up point, I rushed as fast as I could. I made it. Only because I received the order on the 16th, I give Boxberry one star more than I planned.
By the way, I received an SMS notification about the arrival of the order at the pickup point only at 20:37, and an email notification at 20:24. Efficiency is off the charts...
▒▒▒CONCLUSIONS ▒▒▒
So, I would like to summarize my story:
☑ The specified delivery times when sending the goods and the actual ones do not match;
☑ Boxberry does not bear any responsibility for late delivery of an order;
☑ Parcel tracking does not work correctly, which Boxberry does not notify in advance;
☑ On the main page, on the tracking page, on the information page for sending parcels, information that the process of transportation and delivery of parcels to the pickup point is carried out only on weekdays, No;
☑ Operator-consultants cannot help in solving the problem, explaining everything either by incorrect operation of the site, or by apologizing, or by trying to blame Boxberry’s “jambs” on online stores;
☑ The delivery speed in the end was no less than that of Russian Post, for example, parcels from Moscow sent by mail often arrive in more short terms;
☑ Changes in estimated delivery dates after the original deadlines have expired, with no notification of either the change itself or the reasons for it;
☑ The parcel still arrived within the specified timeframe, safe and sound.
There is no desire to use the Boxberry delivery service in the future until they display the information and deadlines correctly. And the quiet change in the expected delivery time from 14 to 16 after my promise to highlight this situation on review sites makes me think about the dishonesty of the SD. Decide for yourself whether it’s worth contacting this service or not, but I definitely don’t recommend it.
You can receive your parcel at any point for issuing orders from the Boxberry delivery service. If there are several points in your city, you can choose the one that is most convenient for you: on the company’s website you can familiarize yourself with full list branches indicating the address, telephone number and work schedule. Using filters, you can select offices that are open seven days a week, based on non-cash payments and other parameters.
The shelf life of the parcel at the point of issue is 7 calendar days. If the shelf life of the parcel at the pick-up point needs to be extended, then this must be done independently by calling Boxberry hotline 8-800-222-80-00. This service costs 50 rubles per week (please note that for 1 day the cost is 50 rubles and for 7 days also 50 rubles).
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