Akado problems with the Internet today. Why does the Internet disappear? Reasons and recommendations

How to connect to Akado Internet?

In order to connect to Internet access and/or television services from Akado, you need to fill out the above form with all the data or call us at working hours by phone. After filling out an application for connection, a specialist will call you within a few hours and set a time convenient for you for a specialist to come and carry out necessary work by connection.

How to set up Akado Internet?

In this case, there is no clear short answer to this question. Setting up the Internet depends on the following components: modem, router, connection type, desktop computer or laptop, operating system and some other elements. There may be several dozen combinations of such elements, but the bottom line is that if you want to properly configure the equipment for stable operation, then seek help from specialists.

Should I rent or buy Akado equipment?

For us, the answer is obvious - buy quality equipment. Why? In the vast majority of cases, the quality of the equipment and its software, offered by Internet providers as certified by them, leaves much to be desired and costs much higher than the fair market price. The design of some router products can be shocking in comparison with quality brands, such as the Thomson TCW770 router - a huge white brick.

Which router (router) should I choose for Akado?

As noted above, it is worth purchasing a high-quality router (ASUS, Zyxel, D-link) once and using and enjoying their high-quality, uninterrupted operation. If you have chosen a high-speed tariff, then many cheap wireless routers simply will not display the actual speed of the tariff, but will cut it.

How to set up a router for Akado?

The essence of the settings for connecting to the Internet through the Akado company is quite simple and comes down to finding out the unique identifier of the network equipment, the so-called MAC address, which must be entered in the equipment settings on the subscriber side and on the provider side. To ensure the security of a wireless network, you need to encrypt the network using available methods.

Technical support for Akado subscribers?

If your Internet does not work, you purchased a new router and don’t know how to set it up, you have a new computer that needs to be connected, in short, you need technical support for Akado’s services, then contact us for help.

Computer assistance services for Akado subscribers

In addition to setting up access to Akado’s networks, we provide an almost exhaustive list of computer assistance services that can satisfy the most demanding client. You can familiarize yourself with the entire list of computer assistance services on the pages of our website.

For what reasons does Akado not work?

The main reasons why the Internet may not work for you: the router is broken, its settings are lost, the PC is infected with viruses, the drivers are not working correctly, the Wi-Fi adapter in the PC is broken, there are no cash on the account and much more. Contact us for help. Our specialist will come to you within a couple of hours, find out why the Internet is not working and set it up to work correctly.

Service area

Akado's networks cover almost 100% of the territory of Moscow and a number of cities in the Moscow region. In Moscow, almost every resident can use the services of this company.

Connection diagram

Basic instructions for setting up AKADO

• Windows 8: automatic settings, static settings, PPPoE, mac address
• Windows 7:

Now, with a tariff of 7500 Mbit in both directions (i.e., the download speed should reach several hundred kilobytes per second), during the day and evening the download speed is either 0 or 10-20 Kb/sec for several weeks. I didn’t download it at night, but it seemed to be faster.

Before this there was a provider MIG-Telecom (near the Yugo-Zapadnaya metro station), everything was fine, but in May 2008 it was bought by the Akado network. MIG existed for several years, they periodically reduced the cost of tariffs. In May 2008, my tariff cost 750 rubles. per month. After purchasing MIG, its website stopped working and the Akado website began to open. On the Akado website, among the listed tariffs there was a tariff with my speed of 7500/7500 and it cost 600 rubles/month there. Well, I’m better: it’s not 750, but 600, I thought naively. At the end of August, I deposited 2,000 rubles into my account, estimating that it would last until the end of November. On November 10, the Internet stopped working. Without thinking twice, I deposited 1000 rubles into my account. (with a reserve). The Internet didn't work. I had difficulty getting through to the support service (I was on hold for about 10 minutes before connecting with the operator - and, as it turned out, I was lucky, because many people don’t even get through to the operator’s turn, they simply get busy) and it turned out that I have a debt of 750 rubles! In general, it turned out that I was in vain in counting on the operator’s honesty. Akado left the cost of the tariff without indicating this tariff on the website (calling it MIG-Silver), and since May, every month I have been charged not 600, but 750 rubles. On the website, speed 7500/7500 costs 600 rubles, and speed 10000/10000 costs 700 rubles (although I really think it’s enough to take the cheapest tariff, the speed will not differ from the most expensive one, because it simply doesn’t exist). For justice to prevail, I had to call the operator, ask him for my password to the Account on the website (the password can only be found by contacting Akado), and there I had to discover that I had a non-existent tariff with an overpayment. I can imagine how many people pay 25% more!

I’m glad that you have the opportunity to choose a provider, and tomorrow you should connect to another one. Those who have chosen Akado to connect and have not yet done so, and there is a choice of providers, just for fun, first read what people write. For example, or enter “problems with Akado” in Yandex.

If you have any questions, the text will be sent to me by email.

Addition from December 8: In general, I switched off. Connected to another wire. Everything works. Akado was told that in order to get the remaining money in the account, I must call in 2 (!) months and ask if I can go to the central office cash desk to get it. Hmm..

“The Internet connection keeps dropping”, “Yesterday it worked fine, but today there is no connection”, disappears internet wi-fi– such complaints can often be heard from people who are faced with a lack of connection to the global network. There can be many reasons for this situation, let’s try to analyze the most important of them and understand what to do if the Internet disappears.

Conventionally, the reasons for the lack of connection to the Internet can be divided into external (independent of the user’s computer and cannot be solved on their own) and internal (located in the area where the computer network operates).

Don’t sound the alarm from the very beginning, first check for physical damage router or cable, then restart your computer and router. It is possible that the settings were lost during operation; simply restarting the device can solve the problem. If after these simple steps there is no connection, it is worth understanding this issue in more detail.

Internal reasons: why the Internet disappears

1. Malfunction of modems and network cards

Equipment for connecting to the network often fails (in case of breakdown or reset). In the latter case, it is difficult to diagnose the problem, because at first glance the equipment looks functional. You can check their serviceability yourself. To open the menu, right-click on the “My Computer” shortcut and go to the “Properties” tab. In Windows XP, then you need to select “Hardware”, then “Device Manager”.

On other operating systems, the tab is located directly in “Properties”. After calling the menu, you need to find your equipment and make sure that there is no exclamation mark in a yellow triangle next to the picture (its presence indicates an incorrect installation; in such a situation, you should restart the drivers). If your equipment does not light up, it is likely faulty and needs to be replaced.

2. Incorrect settings

The connection to the network is configured once at the beginning of the installation, usually after that there is no need to make adjustments to its operation, but in the event of a failure in the system (arising due to various circumstances), the need for diagnostics arises. This can be caused by both virus files and the operation of the operating system itself. The computer is also subject to human influence, especially if it is in public use. In any of these cases, if the Internet on the computer is lost, it becomes necessary to check the connection settings. To do this, you need to take the instructions (which are provided by each provider when concluding a contract) and check the correctness of the connection point by point or set up a new one.

3. Virus programs

In 40% of cases, the Internet network disappears due to a virus attack. Many infected files can block various connections or completely block traffic.

Check their involvement in what went missing home internet, you can hold down the “F8” key before starting Windows and selecting safe connection mode with loading network drivers. With this startup, the system will not download the virus, and if the Internet does not work during normal startup, it will connect in safe mode. This signals that there is malware on the computer.

To get rid of viruses, you need to download an updated version of the anti-virus program (it is advisable to install from a disk). Some types of viruses block the search of an antivirus program and can hide from it if launched in the same operating system. AKADO-Ural specialists advise using another non-infected operating system for treatment. If you do not have other equipment or the proper knowledge, you can use safe mode and search for and treat viruses in it, or turn to professionals for help.

AKADO-Ural offers the service Doctor AKADO (formerly Multimaster). The company's specialists will provide you with qualified assistance in setting up equipment, installing software, treating your PC for viruses and other work.

External reasons: why the Internet periodically disappears

1. Internet provider

The provider is the link that connects users to the Internet; all information passes through it. The quality of the Internet depends on it, and many problems arise in the event of problems with communication on the part of the provider. For example, Internet outages often occur due to faulty equipment, unscheduled technical work and other little things within the competence of the company.

This organization is responsible for high-quality communication and in 50% of cases when the Internet constantly disappears, you need to contact the technical department for help.

Naturally, not everything can be solved in this way; some reasons for the lack of Internet directly depend on programs and system settings. Before contacting AKADO technicians, do not forget to check your balance; if it goes beyond the limits of use, then access to the global network will be automatically blocked. If you top up your account, you will be able to use all the network features again.

2. Problems in the operation of communication channels

In 30% of cases, the Internet network disappears as a result of a break or physical damage to communication channels located within the building. Basically, this problem is solved by specialists; to carry out self-diagnosis, you need to know the type of channel used and its features.

For example, diagnosing a cable channel must begin with checking the integrity of the wiring located in the room. It is worth noting that in some cases it is impossible to do this without professional equipment, but there are a couple of ways to perform an initial check without using it.

We hope the tips presented above will help you understand why the Internet Wi-Fi or direct connection disappeared without resorting to the help of specialists. If the problem is not solved using these recommendations, you should seek help from specialists. If the problem is not solved using these recommendations, you should contact the specialists of our company for help. We will help you determine the exact causes of the connection problem and eliminate it.